SINGAPORE – Tracking your monthly dining, wellness or overseas spending is now as simple as asking a chatbot. With the launch of a new artificial intelligence tool in digital-only lender Trust Bank’s app, these once-manual tasks are now fully automated.

DBS Bank and OCBC Bank have plans for similar roll-outs from later this year. These AI-fuelled upgrades are the latest attempts by local banks to automate and lift customer service.

Announced on Sept 8, Trust Bank’s new AI chatbot feature in its banking app lets customers ask questions related to their card transactions in the way they normally converse. These include spending with specific merchants or overseas while on holiday, as well as spending on categories like transport and dining.

Called Trust AI Ask, the feature seeks to help customers save time from manually navigating menus, search filters or months of transaction history, said the bank, which is backed by Standard Chartered Bank and FairPrice Group.

The bank plans to extend the AI chatbot to other banking activities, including those involving information about customers’ accounts, transfers and rewards.

DBS is adding similar AI capabilities in its banking app from as early as November to allow retail customers to chat with its digibot to check refunds or reward points on their bank cards, request fee waivers, and block or replace cards.

The feature was rolled out to DBS corporate customers in July. The DBS digibot also got an upgrade in August that lets retail customers ask the virtual assistant wealth management-related queries.

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